Your BēCN Pets guide

Everything you need, in plain language. Pick where you are right now — you can always come back.

Getting started

Set up your tag and add your pet.

• Create your account
• Signing in again later
• Add your pet

Everyday use

Your pet's Passport, Pet Friends, and the Lost Pet Map.

• Your pet's home screen
• Your pet's Passport
• Inviting a Pet Friend
• The Lost Pet Map
• Reporting a sighting

If your pet goes missing

What to do, and what happens while an alert is live.

• Tell us your pet is missing
• What you'll see while the alert is live
• Coordinating with the finder
• Confirming the reunion

If you found a pet

How to help a pet get home. No account needed.

• Someone's pet has a BēCN tag
• Checking the pet's details
• Telling the family

Help

Answers, tag replacement, and how to reach us.

• Frequently asked questions
• Your tag is lost or damaged
• Updating your details
• Contacting support
• Printable large-print quick start

About the service

How BēCN Pets works, and what we stand for.

• The system in one picture
• The three QR codes — which is which
• Safety, wellness, and community