Your tag is lost or damaged
What this is for
Tags are small, and pets are not careful with them. If your tag is lost, damaged, or no longer readable, you do not need a new account or a new pet profile. You need a new tag, linked to the same pet.
Steps
1 — Check whether the tag still scans. Try scanning it with your phone camera. If the Passport opens, the tag is fine — it may just look worn.
2 — If it does not scan, contact us. Email support@becnpets.com with your pet's name and the identification code from their Passport. We will arrange a replacement tag and link it to the same pet.
3 — Your pet's Passport stays the same. All your records, photos, and Pet Friends carry over. Nothing is lost when a tag is replaced.
While you wait for a replacement
Your pet's Passport is still live and still reachable at becnpets.net. If your pet goes missing in the meantime, declare it lost exactly as normal — the Lost Pet Map does not depend on the physical tag.
Still need help? Email support@becnpets.com or visit becnpets.com/support. We're a small team and we're glad to help.
Most questions are answered in the frequently asked questions.