Refund, Return and Shipping Policy

BēCN Technologies, LLC (d/b/a BēCN Pets)

Effective Date: [DATE] Last Updated: [DATE]

About this policy

This policy explains how BēCN Pets orders are shipped, and when returns, refunds, and cancellations are available. It applies to purchases made through becnpets.com and through our partner organizations, except where a partner's own terms apply (see Section 10).

This policy forms part of, and is incorporated into, our Terms and Conditions. It does not limit any right you have under applicable consumer protection law. Where a statutory right provides you more than this policy does, the statutory right controls.

Contact for all matters in this policy: BēCN Pets Customer Support Email: [support@becnpets.com] Hours: [HOURS], excluding U.S. federal holidays

1. Order processing

1.1 Processing time. Orders are processed within [ONE (1)] business day of being placed, excluding weekends and holidays. Orders placed after [TIME] [TIME ZONE] on a business day are processed the next business day.

1.2 Order confirmation. You will receive an email confirmation when your order is placed and a shipping confirmation with tracking information when your order ships.

1.3 Order changes. You may change or cancel an order before it enters processing at no charge. Once an order has shipped, the return process in Section 5 applies.

1.4 Verification. We may contact you to verify an order before shipping where we detect an irregularity. This may delay shipment. We do this to protect you from fraud.

1.5 Tag activation is separate. Receiving a tag does not activate it. A tag becomes active only when it is registered to a pet in your account. See the Tag Lifecycle and Anti-Fraud Specification.

2. Shipping

2.1 Destinations. We currently ship within the United States, including Alaska and Hawaii, and to [LIST ANY INTERNATIONAL DESTINATIONS]. We do not currently ship to [LIST EXCLUSIONS, e.g., P.O. boxes, APO/FPO, certain countries].

2.2 Methods and estimated delivery. Delivery estimates begin when your order ships, not when it is placed.

2.3 Free shipping. Orders over [$AMOUNT] qualify for free standard shipping within the contiguous United States.

2.4 Delivery estimates are not guarantees. Carriers experience delays that are outside our control. If your order has not arrived within [FIVE (5)] business days after the estimated delivery date, contact us and we will investigate.

2.5 Shipping charges. Shipping charges are calculated at checkout, are non-refundable except as stated in Section 6.3, and are not refunded for refused deliveries.

2.6 Sales tax. Sales tax is calculated at checkout based on the shipping address and applicable law.

2.7 Risk of loss. Title and risk of loss pass to you on delivery to the carrier. However, if your order is lost in transit, see Section 4.1 — we will make it right.

2.8 Partial shipments. If your order contains items with different availability, we may ship in multiple parts at no additional shipping charge.

3. Delivery problems

3.1 Incorrect address. Please verify your shipping address at checkout. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. A reshipping charge of [AMOUNT] applies.

3.2 Address changes after ordering. We can change a shipping address only if the order has not yet shipped. Contact us immediately.

3.3 Marked delivered but not received. If tracking shows delivered but you cannot locate the package, check with neighbors and your local carrier office first, then contact us within [SEVEN (7)] days. We will open a carrier investigation. If the carrier confirms the package was misdelivered, we will replace it at no charge.

3.4 Damaged in transit. If a package arrives visibly damaged, photograph the packaging and contents before opening further, and contact us within [SEVEN (7)] days. We will replace the item at no charge. Do not return damaged items without contacting us first.

4. Lost, defective, and incorrect orders

4.1 Lost in transit. If tracking shows no movement for [SEVEN (7)] consecutive business days, or the package is not delivered within [FIFTEEN (15)] business days of shipping, contact us. We will reship or refund at your option, at no cost to you.

4.2 Defective tag. A tag is defective if the QR code does not scan, the code is unreadable, the printed identifier is incorrect, or the tag fails structurally in normal use within [ONE (1)] year. Contact us and we will replace it at no charge. No return is required for a defective tag — we ask only for a photograph showing the defect, so we can improve our process.

4.3 Incorrect item. If we shipped the wrong item, contact us within [THIRTY (30)] days. We will ship the correct item at no charge and provide a prepaid label for the return.

4.4 Missing item. If your order is missing an item, contact us within [SEVEN (7)] days of delivery. We will ship the missing item at no charge.

5. Returns

5.1 Return window. You may return an unactivated tag within [THIRTY (30)] days of delivery for a refund.

5.2 Condition. Returned tags must be unused, undamaged, and in their original packaging. Tags that have been engraved, personalized, or otherwise altered are not returnable unless defective.

5.3 Activated tags are not returnable. Once a tag has been activated and bound to a pet record, it cannot be returned, because the identifier has been permanently assigned and cannot be reassigned to another customer. This is a security and anti-fraud measure that protects all of our customers. If you activated a tag and no longer need it, contact us — we will deactivate it and, at our discretion, offer a credit.

5.4 How to return. Contact us at [support@becnpets.com] to request a Return Merchandise Authorization (RMA) number before shipping anything back. Returns sent without an RMA number cannot be processed and may be refused.

5.5 Return shipping. Unless the return is due to our error or a defect: - You are responsible for return shipping costs. - We recommend a trackable method. We cannot refund an item that does not reach us. - A restocking fee of [$AMOUNT or PERCENTAGE] may apply to orders over [$AMOUNT].

5.6 Timing. Returned items must be postmarked within [SEVEN (7)] days of the RMA being issued.

5.7 Inspection. Refunds are issued after we receive and inspect the returned item. If the item does not meet the condition requirements in Section 5.2, we may decline the refund or issue a partial refund, and we will explain our reasoning.

6. Refunds

6.1 Method. Refunds are issued to the original payment method. We cannot refund to a different card or account.

6.2 Timing. We process refunds within [FIVE (5)] business days of approving a return. Your bank or card issuer may take an additional [5–10] business days to post the credit.

6.3 Shipping charges. Original shipping charges are refunded only where the return results from our error, a defective item, or an item damaged in transit. Shipping charges are not refunded for discretionary returns.

6.4 Order cancellation before shipment. If you cancel before your order ships, you receive a full refund including shipping.

6.5 Statutory rights. Nothing in this policy limits any right you have under applicable law, including any right to cancel within a statutory cooling-off period where one applies.

7. Exchanges

7.1 Color, size, or style. If you ordered the wrong color, size, or style and the tag is unactivated, contact us within [THIRTY (30)] days. We will exchange it, subject to availability, with return shipping at your cost.

7.2 Defective or incorrect items. Exchanges for defective or incorrectly shipped items are always free, including shipping both ways.

7.3 Out of stock. If the item you want is unavailable, we will offer a refund or a store credit at your option.

8. Subscriptions and recurring charges

8.1 Free tier. Core features are available without a paid subscription. A subscription is required only for [LIST PREMIUM FEATURES]. If you do not need those features, you can cancel your subscription and continue using the free tier — your pet's record and tag remain active.

8.2 Cancellation. You may cancel your subscription at any time from your account settings or by contacting support. Cancellation stops future charges.

8.3 Refunds on subscriptions. Subscription fees are generally non-refundable for periods already begun. However: - If you were charged after cancelling, we will refund the erroneous charge in full. - If you were charged for a renewal you did not intend and contact us within [SEVEN (7)] days of the charge, we will refund it. - Where required by applicable law, we will provide a pro-rata refund for the unused portion of a prepaid term.

8.4 Cancellation and your pet's data. Cancelling a subscription does not delete your pet's record. Your tag continues to work. A found pet will still resolve to your record so that you can be contacted. This is deliberate: an inactive tag would put a pet at risk. You may delete your account separately if you wish, as described in our Privacy Policy.

8.5 Price changes. We will give you at least [THIRTY (30)] days' notice before a subscription price increase, and you may cancel before it takes effect.

9. Billing disputes and chargebacks

9.1 Contact us first. If you believe a charge is incorrect, contact us before initiating a chargeback. We will almost always resolve it faster than a bank dispute.

9.2 Chargebacks. If a chargeback is filed while an order is in dispute, we may suspend associated account features pending resolution.

10. Partner orders and partner-provided tags

10.1 Tags provided by a partner. If you received a tag from a shelter, rescue, breeder, or pet sitter, your relationship for that tag is with the partner, and the partner's return and refund terms apply. However, your BēCN Pets account and your pet's record are always with us, and we will support you directly for any technical or account issue.

10.2 Wholesale and partner purchases. Orders placed by a partner organization under a partner agreement are governed by the return terms in that agreement, which may differ from this policy.

10.3 Partner pricing. Pricing offered through a partner may differ from our direct pricing.

11. Warranty

11.1 Limited warranty. Tags are warranted against defects in materials and workmanship for [ONE (1)] year from delivery, and against legibility of the printed code for the reasonable life of the product under normal use.

11.2 What is not covered. The warranty does not cover normal wear, damage from chewing or scratching by the pet, loss, theft, misuse, alteration, or damage from cleaning agents or chemicals.

11.3 Remedy. Our obligation under this warranty is limited to replacement of the defective tag. This is described in our Terms and Conditions, which contain additional limitations and disclaimers.

12. Summary

13. Contact

BēCN Pets Customer Support Operated by BēCN Technologies, LLC Email: [support@becnpets.com] Hours: [HOURS]

We aim to respond to every inquiry within [ONE (1)] business day. If your pet is lost, please also use the lost-pet alert feature in the app, which reaches our community immediately.

14. Accessibility

We are committed to making this policy and our support channels accessible. If you need this policy in another format, or need assistance placing an order or requesting a return, contact us by email at [support@becnpets.com] and we will assist you directly.