Our commitment
BēCN Technologies, LLC, operating as BēCN Pets, builds technology for people who are too often left out of it.
Our products serve people with special needs, people with cognitive disabilities, people with mobility and dexterity limitations, people with low vision or who are blind, people who are deaf or hard of hearing, older adults, and the families and caregivers who support them. Many of our users rely on assistive technology every day.
Accessibility is therefore not a compliance checkbox for us. It is a core design requirement. A platform that helps keep a pet safe is only useful if the person who needs it can actually use it.
This statement explains where we stand, what we have done, what we know is still incomplete, and how to tell us when we have fallen short.
Conformance status
Target standard: Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
Current status: [Partially conformant / Substantially conformant] — as of [DATE].
"Partially conformant" means that some parts of the content do not fully conform to the standard. Known exceptions are listed in Known limitations below.
What we have done
1. Semantic, standards-based markup. Our pages use proper headings, landmarks, lists, and tables, so screen readers and other assistive technology can interpret structure and navigate by section.
2. Keyboard accessibility. Interactive elements are reachable and operable by keyboard, with a visible focus indicator. We do not rely on hover-only interactions.
3. Text alternatives. Meaningful images carry alternative text. Decorative images are marked so they are skipped.
4. Colour and contrast. Text and interface elements are designed to meet WCAG contrast requirements against their backgrounds. Information is never conveyed by colour alone.
5. Resizable text. Text can be enlarged to at least 200% without loss of content or function, and our layouts use relative units so they reflow rather than break.
6. Reduced motion. We respect the operating system's reduced-motion preference and do not rely on animation to convey information.
7. Touch target size. Interactive controls are sized to be operable by people with limited dexterity and by people using a stylus or switch device.
8. Plain language. We write our documents, error messages, and interface text in plain language, and avoid jargon where a simpler word will do. This benefits users with cognitive disabilities, users with limited English proficiency, and everyone else under pressure.
9. Accessible support. We offer support by email rather than requiring you to use a web form, so that you can reach a person directly and describe a problem in your own words. You never need to work through a form to get help.
10. Accessible document formats. Our policies are published as accessible web pages rather than scanned images or untagged PDFs, so they can be read with assistive technology.
Known limitations
We would rather tell you what is not finished than claim a standard we do not yet meet.
| Area | Limitation | Status |
|---|---|---|
| [AREA — e.g., the pet record editor] | [DESCRIBE THE LIMITATION] | [Fix targeted for DATE] |
| [AREA] | [DESCRIBE] | [STATUS] |
| Video content | Where we publish video, captions and transcripts are [incomplete / in progress] | In progress |
| Third-party components | Some embedded third-party components are outside our direct control | Under review |
Assistive technology compatibility
Our platform is designed to work with current versions of:
| Category | Examples |
|---|---|
| Screen readers | NVDA, JAWS, VoiceOver |
| Screen magnification | ZoomText, operating system magnifiers |
| Speech recognition | Dragon NaturallySpeaking, operating system dictation |
| Switch and alternative input | Switch access, head pointer, adaptive keyboards |
| Operating system accessibility | High contrast, reduced motion, larger text settings |
We test with a combination of automated tools and manual testing, including keyboard-only navigation. We have not yet completed testing with every combination above, and we welcome reports about specific configurations that do not work.
Feedback and contact
If any part of our platform or website is difficult or impossible for you to use, please tell us. We want to know, and we will help you directly and work to fix the underlying issue.
Accessibility contact
| Channel | Detail |
|---|---|
| [accessibility@becnpets.com] |
What to tell us
- The page or feature you were using
- What you were trying to do
- What happened instead
- The browser, device, and assistive technology you use, if you know them
You do not need to use technical language. A plain description of what went wrong is enough for us to investigate.
Our commitment
| Action | Our target |
|---|---|
| Acknowledge your message | Within [TWO (2)] business days |
| Provide an individual response, including a workaround where one exists | Within [TEN (10)] business days |
| Fix or schedule a fix for confirmed barriers | Communicated with a target date |
If you need help using the platform right now — for example, to register a pet or to respond to a lost-pet alert — write to [accessibility@becnpets.com] and tell us what you need in your own words. A person will help you directly, and where we can we will complete the step with you or for you. You should never have to navigate a barrier alone to keep a pet safe.
Enforcement and escalation
If you contact us about an accessibility barrier and are not satisfied with our response, you may escalate to [ESCALATION CONTACT / EMAIL], and we will review the matter at a senior level.
Where a legal remedy applies in your jurisdiction, this statement does not limit it. We would rather resolve an accessibility problem directly than through a complaint, and we would welcome the chance to do so.
Third-party content
Some content on our platform is provided by third parties — for example, mapping services, payment processing, and embedded media. We cannot guarantee the accessibility of content we do not control, but we consider accessibility when selecting providers, we raise reported issues with them, and where practical we provide an accessible alternative.
Ongoing efforts
Accessibility is not a project with an end date. Our commitments:
| Commitment | Frequency |
|---|---|
| Automated accessibility testing in our development pipeline | Continuous |
| Manual keyboard and screen reader testing of new features | Before release |
| Review of reported barriers | Ongoing, with tracked remediation |
| Independent accessibility audit | [Annually / before major release] |
| Accessibility criteria in our design and development review | Every feature |
We build accessibility into the design stage rather than retrofitting it. Retrofitting is slower, more expensive, and reliably worse for the people who depend on it.
Document formats
If you need any of our policies or product documentation in another format — large print, high contrast, plain text, audio, or a language other than English — contact [accessibility@becnpets.com] and we will provide it. There is no charge.
Technical specification
| Item | Detail |
|---|---|
| Standard | WCAG 2.2 Level AA |
| Evaluation methods | Automated testing, manual keyboard testing, assistive technology testing |
| Evaluation date | [DATE] |
| Evaluated by | [Internal team / independent auditor] |
| Assessment approach | Self-assessment and, where applicable, third-party audit |
A note on why this matters to us
BēCN Pets was built by a family that lives this every day. Our founder's son has Down syndrome, and his daughter is a college student with Spinal Muscular Atrophy. The people we build for are not a market segment to us — they are family, and they are the reason the company exists.
Accessibility is how we keep that promise in the product itself. If we build something a person cannot use, we have not served them, no matter what the marketing says.
If something here does not work for you, we want to hear it.
BēCN Technologies, LLC (d/b/a BēCN Pets) This statement was prepared [DATE] and is reviewed at least annually.